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July 21, 2009

Suggestion Box – Get Easy Customer Feedback

ss-suggestionbox

Suggestion Box provides an easy way for businesses to get feedback from their customers and for customers to leave that feedback. You can submit feedback on any company you care about and sign up for free to keep track of all your suggestions. Alternatively, register as a business member to have a branded suggestion box where your customers can communicate with you.

To submit a suggestion, simply search for the company you want to comment on, then type your suggestion into the handy box. You can add more detail to your suggestion and can even upload photos (or screenshots). Before you send your suggestion you can also choose whether to do so anonymously. The site also has a social component, making it easy to share your suggestions to friends and family via social networking sites. You can also opt to receive updates on the progress of your suggestions and any others you may be tracking.

This site works well both for individuals and businesses. Companies will appreciate the ability to group and categorize feedback, to get updates by email and to embed their suggestion box on their corporate website. Suggestion Box is an excellent resource.

Practical Uses:

  • Give your local coffee shop feedback about their service standards
  • Rate the restaurant you ate in last night for the quality of the meal
  • Submit ideas for improving visitor experience at a tourist attraction
  • Let your boss know what you really thought of his latest big idea

Insider Tips:

  • Use the privacy option to send anonymous feedback if you prefer not to be identified
  • Attach photos to your suggestions to make your idea (or issue) come to life
  • Use a widget to embed your company’s suggestion box on your site
  • Set up auto responses to reply to common requests without hassle
  • Use email integration to get suggestions in your inbox

What we liked:

  • You don’t need to sign up to use the site
  • The privacy controls are excellent for situations where anonymous feedback is preferable
  • We appreciated so many options for tracking suggestions
  • The ability to integrate suggestions into your site is a wonderful feature

What we didn’t like:

  • We liked everything about this site

Alternatives:

Company Info:

Costs:

  • Free to use for 30 days
  • $49.50 per month or $495 per year