June 8, 2010

LucyPhone – Stop Waiting On Hold

LucyPhone is an application that can add hours back to your week by reducing the amount of time you spend waiting on hold. Whether you’re calling the bank, the cable company, or your child’s school, the time it takes to get an actual employee on the phone only seems to creep up each year. Thankfully, LucyPhone is a new application that will handle the waiting for you, and call you back when a representative from the company you’re contacting is finally on the line and ready to chat.

To make your first call with LucyPhone, type in a toll free number or the name of the company you’re trying to call. Once you add your own phone number and click start, your phone will ring and LucyPhone will connect you to the company you’re trying to reach. Follow the company’s automated menu options to be directed to the right department, then push ** as soon as you have officially been put on hold. With LucyPhone on the line, you don’t have to worry about holding the phone up to your ear for 30 minutes or more while you wait for someone to pick up. All you have to do is hang up. LucyPhone will dial your phone again and let you know as soon as you’re connected to a service representative, and you can finish up your call right then and there.

Not only does LucyPhone save users time by allowing them to do other things rather than sitting on hold for hours on end, but the application’s extensive company directory lets you call businesses without having to look up which toll free number to dial. For anyone who has ever waited endlessly on hold—and let’s face it, that includes just about everyone—LucyPhone is an amazing application that can give you hours back in the week.

Practical Uses:

  • Read a book while waiting for a call back from the cable company
  • Save time by getting chores done instead of sitting on the phone
  • Save your sanity by not having to listen to looped hold music for 30 minutes or more when you call the bank
  • Get some work done while you’re waiting on hold with the travel agent

Insider Tips:

  • Sign up for a LucyPhone account to expedite the process when you make a call
  • Add a company to the LucyPhone phone directory
  • Connect with LucyPhone via Facebook
  • LucyPhone only works when calling companies with toll-free numbers

What we liked:

  • Saves people time allowing them to do other things instead of waiting on old
  • LucyPhone works with any toll-free number, not just those already listed in its directory
  • Users who’ve been put back on hold after reaching a representative can push ** again to put LucyPhone back on the line
  • The application is easy enough for anyone to use

What we didn’t like:

  • Nothing


Company Info:

  • Launched: 2009
  • Privately Held
  • Headquarters: New York, New York
  • Founded by: Mike Oristan and Tom Oristan
  • Web site:


  • Free

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