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January 7, 2013

DoneDone – Track Issues With Your Team

A project isn’t truly complete until the boxes are checked off next to every issue, bug, and client request that comes in. Developers and programmers know this better than anyone, which is why so many technology professionals turn to issue trackers for help along the way. DoneDone is an issue tracker that teams can use to stay organized when managing large coding and design projects.

Get rid of the spreadsheets and sticky notes your team has been using to keep track of issues in the past, and sign up for a group account with DoneDone instead. From the dashboard page, you’ll be able to get real-time project updates and status notifications. You’ll also be able to see which team members are working on which projects, and which issues need to be resolved before a project can move to the next phase. Although DoneDone was developed to give colleagues can easier way to communicate with each other, the platform also serves as an excellent hub for corresponding with clients. Users can share files directly via email, and they can sync their DoneDone accounts with other popular services like Basecamp, Github, and Beanstalk.

DoneDone really shines once a project has gone live. Teams can use the platform as a central repository for all customer correspondence, or as a place to keep track of the feedback coming in from people who’ve used their products or visited their sites. DoneDone integrates with many CRMapplications using an API and webhooks, and allows users to sort issues by keyword or tag.

Practical Uses:

  • Get real-time notifications when people are having trouble on your website
  • Make sure every team member sees the requests being sent in by clients
  • Organize issues by topic or priority level
  • Share screenshots to pinpoint specific problems that need to be fixed

Insider Tips:

  • DoneDone integrates with Github, Beanstalk, and Basecamp
  • Use the DoneDone API and webhooks to create your own apps
  • Import client information from your CRM platform
  • Files can be dragged and dropped into the DoneDone platform

What we liked:

  • People don’t have to sign in to the application to share files with colleagues
  • Users can get real-time notifications when updates have been made to the tasks their working on
  • Every project has a unique email address that clients can use when sending issues or feedback to the entire team
  • DoneDone makes it easy to share documents with colleagues and clients

What we didn’t like:

  • Users with the Basic plan are only allotted 5 GB of storage space

Alternatives:

Company Info:

  • Launched: April 2009
  • Privately Held
  • Headquarters: Chicago, Illinois
  • Founded by: We Are Mammoth
  • Web site: http://www.getdonedone.com

Costs:

  • Basic plan is $15/month
  • Plus plan is $39/month
  • Premium plan is $79/month
  • Max plan is $149/month

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