If you’re struggling to keep up with everything that’s being said about your brand online, then ChatterBox is an application that can potentially help you cut through the clutter and become more aware. Targeted for those who participate in the Twitter community, ChatterBox searches for specific keywords mentioned in tweets, categorizes those messages, and assigns follow-up activities to the members of your team.
After creating an account, get started monitoring the world around you by adding a ChatterBox—which is where you will enter the specific search terms and Twitter users that you wish to track. You can add categories, status, and priority levels for the messages that show up in this box, and determine how long the site will keep unread messages before sending them to the archives. After pressing save, your ChatterBox will be processed and updated with whatever results have been found. As new tweets come up, you can mark the category, priority level, and status, or assign a team member to respond to the message through a specified Twitter account.
Because there is no limit to the number of ChatterBoxes a user can add, you can set up additional boxes to monitor Twitter conversations about your company or your products, and even find out what users are saying about your competitors online. As more people from your company sign up for ChatterBox, the act of assigning users to respond to selected tweets becomes more important, and it becomes easier to monitor a wide net of discussions. For companies of all sizes, ChatterBox is a helpful tool that can help you keep track of your reputation on the web.
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