Robin is a customer service application developed specifically for online retailers. Robin combines all the most important aspects of a company’s customer service initiative – which usually includes improving communication with clients, answering questions, and encouraging satisfied customers into write online reviews – into one application that works on the desktop, iPad, or iPhone.
Start improving the way you deal with customers online by signing up for a free account. Robin is made up of four main elements: the dashboard, channels, conversation, and collaboration. Begin your journey by visiting the channels section and adding a ‘contact’ tab to your online store. When customers click that tab, a contact form will pop up and the appropriate salesperson at your company will be notified. Robin also makes it easy to monitor Twitter conversations and insert yourself when users mention your business by name. All of these communication mediums are tracked on each employee’s dashboard page, where you can view your workload and see who still needs a response from you – both internally and externally – on one main screen.
Internal communication is just as important as external communication on Robin. The web-app facilitates group collaboration and helps teams communicate without resorting to time consuming phone calls or ’CCed emails. Overall, Robin is an excellent option for online retailers looking for an all-in-one solution for their customer service needs.
What we liked:
What we didn’t like: