Customers experiencing trouble on your business website don’t want to be left in the dark while they wait for responses from your overburdened agents. Helpmint is a tool that online businesses can use to resolve customer complaints and support issues immediately, without relying on ticket numbers or endless queues.
As soon as you register for an account on Helpmint, customers can begin sending their support requests to a special email address that Helpmint will provide your company. Of course, you’ll want to give your customers more ways to get in contact with your agents than just a basic email address. Link up your business’ Twitter account, input a company SMS number, and you can start communicating with customers via Twitter or text message in mere minutes. When you link your company’s Twitter account to Helpmint, the web-app will automatically pull all replies and mentions from Twitter into your Helpmint conversations. Customize the appearance of your company support page by uploading a logo and choosing a background image, and then add all the employees who plan on helping you manage the account.
Helpmint encourages you to create support articles that customers can browse and read when they have trouble using various aspects of your site. Customers who can’t find what they’re looking for in your articles can always send their questions via email, SMS or Twitter. Helpmint will funnel those messages to your staff, and you’ll be able to see which queries have been responded to or completed right from the Helpmint dashboard.
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