Waiting in a long line can cause frustration, anxiety, and even rage. Qminder is an application that aims to quell some of those feeling, offering a cloud-based solution to solve an age-old challenge for businesses in a variety of industries.
Restaurants, doctor’s offices, auto centers, and virtually any other business that requires guests to wait for service can use Qminder to decrease wait times and improve overall customer satisfaction. Once your business has gotten set up with Qminder, your customers will be able to participate in remote queuing using Qminder’s mobile app. Customers select your venue from a GPS-based list or search for your venue by name, then take a virtual “ticket” after seeing the estimated wait time. Customers are free to walk around the neighborhood or your store while they wait, and Qminder will send an automated push notification before their turns are up.
Not only can Qminder increase customer satisfaction, but it can help businesses run more efficiently. Business owners can use the data gathered by Qminder to monitor their queues and view statistical shifts, letting them know when they should increase staffing levels to account for longer lines. Although Qminder is primarily a digital queuing solution, businesses still have the option to print paper tickets. They can also set up video displays and in-store tablets to manage every function in the waiting system.
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