Jazzdesk is a customer support platform that’s in tune with the needs of small and mid-size business users. The web-based application allows groups to create, manage, and share customer support tickets. Service providers, in particular, can utilize Jazzdesk to work together more efficiently and better serve their customers’ needs.
When you use Jazzdesk to manage your customer support desk, you start each day with an overview of what each member of your team is working on. The collaborative support platform lets you assign tickets—also known as “request posts”—to specific employees. It uses a “status bar” system to demonstrate which tickets have been started or put on hold. Customers, or “requestors,” can see the status of their pending tickets, without being privy to the conversions going on about their issues among staffers behind-the-scenes. Tickets are marked as “resolved” when a solution has been found, and the customer is updated about the status automatically change via email.
One of the features that helps Jazzdesk stand apart from its competitors involve in-app time tracking. Account admins can track their staffs’ productivity, and they can use the resulting data to accurately populate employee timecards and clients invoices. Jazzdesk users also have the option to integrate the service on their web apps to create a robust back-office customer support solution.
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