Front is a tool that professional teams can use to collaborate on customer support, hiring, and sales. Using shared email inboxes, organizations are better able to stay productive and answer customer questions in a timely manner.
CC’s, BCC’s, and redirected emails are bogging companies down, complicating workflows and making it more difficult for professionals to answer the messages coming in through both email and social media. Front brings email and social media together, inviting you to collaborate with your team through shared inboxes. New messages are assigned to the right team member—for example, an incoming email about job availability would be assigned to your human resources representative, while a question from a customer about how a particular product works would be routed to a product specialist—and tagged for future accessibility. Team members can then solicit help from each other using internal communication tools, and they can reply with canned responses, depending on the nature of the query.
Front’s real-time activity feed and notification center ensures that team members stay in the loop, even on conversations they’re not a part of. Front also offers detailed analytics tools that show the activity of every inbox and teammate. In addition to tracking incoming and outgoing emails, Front also collects Twitter mentions and brings those tweets to the attention of its users.
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