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August 7, 2009

OwnerIQ – Get Easy Product Support

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OwnerIQ makes it easy for you to get support for the products you own with its large database of product manuals ready to preview and download. The heart of the site is the manual finder, where you can select a category, brand, product type, and model to see what manuals or support information is available. Click the ‘Find It’ button and you are redirected to one of the consumer channels for manuals online, with information about your manual and a download link. On the same page is information from the site’s forums, which may also help you to obtain additional support information.

The beauty of this site is that when you sign up, your product information is stored in a single place, and that brings other benefits such as receiving email notification if one of your products is recalled. Though the documentation on the site suggests its main purpose is to help advertisers market to us, there’s no denying OwnerIQ provides a useful service.

Practical Uses:

  • Learn how to program that universal remote in your den
  • Locate manufacturers’ instructions for changing the oil in your lawnmower
  • Get help with stain removal
  • Store your product manuals online so you never have to worry about losing them again
  • Get email notifications of product recalls as they happen

Insider Tips:

  • While you can use the site for free, signing up allows you to keep a record of the items you own
  • Click on a channel in the top navigation menu to speed up your search
  • Follow the blog for tips and product recall announcements
  • Give something back to the community by uploading your own product manuals

What we liked:

  • The blog provides useful information on product recalls and updates
  • The manual finder works quickly and accurately
  • Signing up offers an easy way to keep track of manuals for the products you own
  • There are several ways to search for product manuals

What we didn’t like:

  • We would like to understand how our information will be used in conjunction with marketers

Alternatives:

Company Info:

  • Launched: August 2006
  • Privately Held
  • Headquarters: Boston, MA
  • Founded by: Jay Habegger
  • Web site: http://www.owneriq.net

Costs:

  • Free; ad supported