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October 21, 2011

HelpJuice – Get an Automatically Updated Support Site

HelpJuice is a web-app that businesses can use to keep their company help pages up-to-date. Instead of going in and adding content on a regular basis, business owners who use HelpJuice can simply ’CC the web-app in their support emails to customers and watch as HelpJuice updates theirFAQ and support pages on its own.

If you manage a company support page full of FAQs and user guides, then you are someone who could benefit from using HelpJuice. To understand how the web-app works, you have to start at the beginning. Let’s say a client can’t figure out how to retrieve the username he uses to log onto your site. He searches your company FAQ page and comes up blank, so he decides to email your admin for help. Rather than responding to this client alone, you can ‘CC your response – containing instructions on how to find a lost username, of course – to HelpJuice. HelpJuice’s “Juicers,” known as support experts in layman’s terms, will update your FAQ page with the information contained in your email response. Once you approve the page that HelpJuice has created, it will appear on your website alongside all the other frequently asked questions and responses.

Integrating HelpJuice with an existing website involves nothing more than inserting a line of code into the HTML. The web-app offers a handful of analytics tools that let you know if your customers and clients are actually finding the answers they’re looking for when searching through your existing knowledge database. For companies that struggle to keep their FAQ pages and support sections up-to-date, HelpJuice is an automated solution that can save people time and prevent unnecessary headaches.

Practical Uses:

  • Update your FAQ page with an explanation of how to fix a broken link
  • Save your support staffers time and reduce duplicate emails
  • Make it easier for your customers to find the answers they’re looking for
  • Use the analytics tools to find out if clients are reading the answers you’ve posted

Insider Tips:

  • ’CC the responses you send to customers to [email protected]
  • HelpJuice categorizes every response
  • Analytics pages show whether people found the question to the answer they searched for
  • HelpJuice will go live immediately after pasting a line of code into your site

What we liked:

  • HelpJuice can help businesses save time by automating what was once a manual process
  • People who visit your website will appreciate being able to find the answers to their questions online
  • FAQ pages are updated almost immediately
  • Questions are automatically categorized, which makes it easier for people to find what they are searching for

What we didn’t like:

  • Nothing

Alternatives:

Company Info:

  • Launched: August 2011
  • Privately Held
  • Headquarters: Austin, Texas
  • Founded by: Emil Hajric
  • Web site: http://helpjuice.com

Costs:

  • Tiered pricing plans range from $19 to $100 per month

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