Customer service goes a long way in a retail environment. Zopim is a tool that e-commerce businesses can use to expand their support services to customers, providing them with a simple way to interact online through live chat widgets.
Get to know your customers and find out what you could be doing to better meet their needs by signing up for a Zopim account. Customize Zopim’s chat widget to blend in with the design of your current website, and enter a message that will pop up when you want to greet customers who are having a look around. Once you’ve integrated Zopim’s widget into your website, visitors can interact with agents from your company in real-time. Multiple support agents can work together collaboratively inside Zopim’s dashboard, serving customers, listening to other agents’ conversations, and switching between chats seamlessly. You’ll also be able to collect information about how your visitors are using your website and which products or pages are being clicked on most frequently.
Zopim lets you decide how to handle customer service when you’re offline. Show a contact form when your agents are unavailable, or take away your chat widget altogether during non-working hours. Zopim saves the transcripts of every conversation, allowing you to dig through the archives to find chats from years ago with ease. You can also ban certain visitors to prevent spam, and utilize mobile tools for responding to customer questions when you’re outside the office.
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