The real people who actually use your product on a daily basis may have a better sense of what features you should add to improve the user experience than certain employees on your team. Heeduser is a tool that businesses can use to solicit those ideas, while also answering questions, resolving complaints and engaging with their online audiences to drive incremental growth.
Add a consumer-facing engagement community to your website as a way to encourage visitors to ask questions, share ideas and report issues they come across while using your service. Incoming comments are filed as questions, suggestions, problems, compliments or other, and you can view the newest active topics at any time. Customers who visit your Heeduser support page can browse topics or search for existing feedback by keyword. They can also help other users when you’re unavailable by answering the questions those other users post from inside the confines of the Heeduser community. Customers are encouraged to upvote the most interesting, useful or insightful comments, and moderators can prioritize which issues to take up first based on the results of this community voting style.
Larger businesses should assign topics to specific moderators and set action statuses to let users know when their ideas are “under review” or “completed.” Heeduser provides tools for internal use, such as priority levels and labels for back-end staffers. The web-based platform even offers a way for organizations to publicly post product news and company updates for their users to review.
What we liked:
What we didn’t like: