Nobody wants their visitors to be left stranded on their websites and apps. Unfortunately, most people who get confused about what certain fields require on web forms, or where they should click to continue in a registration process, don’t have anyone to connect with for immediate guidance. Elevio is a contextual support widget that monitors user behavior and provides immediate support when the time is right.
Improve the user experience on your own website by giving visitors better access to your support forums, help content, and live chat features. Customize Elevio’s widget by selecting the modules you want from Elevio’s library. Modules include everything from help desks (with Zendesk, desk.com, and UserVoice) to live chats, knowledge bases, news feeds, and analytics. Elevio runs silently in the background on your website, and pops into action for users only when necessary. For example, if a visitor looks stuck while filling out a particular registration form, Elevio’s widget will display a tip related to the issue to provide the user with assistance on how to move forward.
Elevio enables visitors to submit support tickets without leaving the websites they’re on. It also keeps knowledge bases on-site, and its widget gives users access to your latest updates and news through an RSS URL. An analytics module also allows you to find out anytime certain actions occur, like when articles are viewed or when support tickets are replied to.
What we liked:
What we didn’t like: