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January 23, 2015

SupportYard – Organized Customer Support

ss-supportyard
SupportYard is a customer support tool that automatically converts email requests into tickets. Using SupportYard, businesses can keep email conversations accessible and ensure that customer interactions are kept organized in a centralized place.

Customer emails come in to businesses from every direction, but SupportYard ensures that all the support requests your business receives end up in the same place. The web-based application converts emails into tickets, and allows you to assign those tickets to specific members of your team. You can also select which team members should receive notifications of new replies, and create custom tags to make sorting and searching through tickets easier in the future. Customers receive your responses via email, which means they don’t have to worry about logging in to a third-party application to view your team’s answers to their questions or requests.

Custom auto-responder messages are an additional feature that SupportYard provides, enabling businesses to notify customers immediately when their requests have been received. Individual team members have the option to use personalized signatures when sending their auto-replies, which adds an authentic feeling to most customer interactions.

Practical Uses:

  • Respond to customer requests in less time
  • Generate personal responses to client questions
  • Use custom tags to keep support requests organized
  • Search through tickets by keyword

Insider Tips:

  • Assign tickets to specific team members based on the topic or the tag
  • Select which team members should receive notifications of replies
  • Use personal signatures in your replies to customers

What we liked:

  • All communication regarding support tickets is kept in one place
  • Team members can avoid duplicating work
  • Managers can set up custom tags
  • Customers don’t have to login to view replies to their tickets
  • All plans come with unlimited storage

What we didn’t like:

  • Nothing

Alternatives:

Company Info:

  • Launched: July 2014
  • Privately Held
  • Headquarters: Nis, Serbia
  • Founded by: Code Control
  • Web site: https://supportyard.com

Costs:

  • Solo plan is $9 per month for 1 user
  • Small plan is $29 per month for 2 to 4 user
  • Medium plan is $59 per month for 5 to 9 users
  • Large plan is $119 per month for 10 to 20 users

Rating:

  • 5 out of 5 (wow)